Transforming the e-commerce via excellence in Delivery Experience

Felipe Alves is the Chief Supply Chain & Customer Excellence Officer at Ananas, a new e-commerce marketplace part of the Delta Holding group with huge ambitions in the Balkans. He was also a Partner in BCG for almost 8 years where he led topics across various industries, mostly focused on Operations, Supply Chain & Logistics and e-commerce. He is also a former Logistics Director in Mercado Libre, where he ran the strategy and transformation of their supply chain across LatAm and helped to build a benchmark ecosystem of fulfillment services in the region